The Last Word: milastword

  1. Questions, Not Answers

    Mark Cushway | 28 February 2018

    “Don't be afraid to ask questions. Don't be afraid to ask for help when you need it. I do that every day. Asking for help isn't a sign of weakness, it's a sign of strength. It shows you have the courage to admit when you don't know something, and then... Read More

  2. Making Your Mark

    Mark Cushway | 01 February 2018

    Brands. We engage with them all day every day. Google, Apple, Samsung, Commonwealth Bank, Qantas, Telstra and Coles are very much part and parcel of life.  A brand is a set of values that reflect a company or a product’s... Read More

  3. The Value of Dissatisfaction

    Mark Cushway | 29 November 2017

    How you deal with a customer complaint can turn an angry customer into an asset. Most businesses hear from only 4 per cent of their dissatisfied customers. The other 96 per cent don’t say anything.1 That 96 per cent who feel aggrieved will each tell up... Read More

  4. Protected Values

    Mark Cushway | 27 October 2017

    When did we lose the value placed in our ‘word’? It is said that our word is our bond… let our ‘yes’ be ‘yes’ and our ‘no’ be ‘no’. If that can be true on a ballot box, what about in our... Read More

  5. To Serve Others

    Mark Cushway | 03 October 2017

    When you realise how well we live in Australia, you understand the needs of others for very basic things is far greater than our own need for a second cup of coffee. Australia has the wealth to ensure no child or adult has a vision problem. We live in one of... Read More

  6. Online v. Offline

    Mark Cushway | 29 August 2017

    I don't like going to the shops, so buying the latest Vans online seemed a no brainer. I scoured the web for a reputable site, scanned it for the style I liked, clicked pay and done. Easy. Three days later my order arrived. I was rapt… until I tried... Read More

  7. The Way of Serenity

    Mark Cushway | 28 July 2017

    There are things that hassle us everywhere we look but if we allow ourselves to get agitated by every little thing, the only one that suffers ends up being ourselves, not the guy driving 50km per hour in a 60 speed zone or the two slow trucks taking up both... Read More

  8. A Handful of Friends

    Mark Cushway | 26 June 2017

    Facebook tells me I have lots of friends but my closest either don't use social media or rarely post. We crave affection and receive affirmation from ‘likes’. We want tangible evidence that people like us… that everyone is our BFF. And the... Read More

  9. A Life of Purpose

    Mark Cushway | 29 May 2017

    In my 20s I had a lot of ideas and spent most of that decade chasing them. I bounced from job to job, payday to payday but had no purpose or direction. I tried several careers; worked as a nurse, a counsellor at a youth hostel and AIDS hostel, as a writer, a... Read More

  10. The Power of the Pause

    Mark Cushway | 28 April 2017

    Silence is difficult but it is powerful in speech. It hit me when I was at a meeting the other day. The person I was meeting with spoke quickly and with very few breaks. I was jotting down notes furiously, trying to take everything in. Every point he made... Read More

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