Mystery Customer Pty Ltd

Mystery Customer Pty Ltd has been conducting mystery shopping services within Australia for a decade. We understand that it is very difficult to differentiate yourself in the optical industry. However, we know that service plays a key role for your business and would like to offer our services.

Our Program allows you to gain a valuable insight into how your customers view your business. We have trained, experienced "shoppers" who visit your business posing as customers to perform independent, objective inspections of your facilities, service standards and sales capabilities.

The information gathered is set up in a sophisticated report for you to view. The report includes our Mystery Customer's in-depth objective analysis of your business and provides assessment tools you can utilise to review performances over time. If your business owns multiple stores, you can even compare results between outlets.

By identifying any inefficient practices or service issues and acting to improve on them, you can easily gain a competitive advantage over your competitors.

Let Mystery Customer help you in differentiating your business to others through customer service. For a limited time only, we are providing a free no obligation report for businesses that enquire about our services.